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Support

Start with the docs — most questions are answered there. If you're stuck, email us directly. We respond within one business day.

Documentation

Installation guide, API reference, webhook setup, and configuration walkthroughs. Start here.

Browse Docs

Changelog

See what's new in each version and what was fixed. Helpful if something changed after an update.

View Changelog

Mautic Community

For general Mautic® questions, the Mautic community forum and Slack are excellent resources.

Visit Community

Email Support

Licensed customers get email support for one year from purchase. Send us your question — include your Mautic version, PHP version, and any error messages from var/logs/mautic_prod-*.php.

You can also email us directly at support@dealflowplugin.com.

Response time: within 1 business day
Support hours: Mon–Fri, 9am–6pm EST
Include your order number for faster service
Support included for 1 year from purchase

Frequently Asked Questions

Quick answers to the most common support questions.

I installed the plugin but it doesn't appear in the Mautic menu.
Run sudo -u www-data php bin/console mautic:plugins:reload from your Mautic root. Then clear and rebuild the cache: rm -rf var/cache/prod && sudo -u www-data php bin/console cache:warmup. Also restart PHP-FPM to flush OPcache: systemctl restart php8.2-fpm.
I'm getting a 500 error after installing.
This is almost always a cache permissions issue. Make sure you run cache:warmup as www-data, not root. Check var/logs/mautic_prod-*.php for the specific error. If you see "Permission denied" errors, run chown -R www-data:www-data var/cache.
My license key isn't being accepted.
License keys are tied to a subdomain. Verify the URL in your browser matches the domain you registered at purchase. If you've migrated to a new subdomain, email support@dealflowplugin.com with your order number and new domain for a key re-issue.
Can I use Deal Flow on a staging/development server?
Each subdomain requires its own license key. Contact us about a discounted development license — we want you to be able to test safely before deploying changes to production.
Does Deal Flow work with Mautic 5.x?
Deal Flow is built for Mautic 7.x and is mostly compatible with 5.x. Some features that depend on Mautic 7-specific APIs may behave differently. We strongly recommend running Mautic 7.x for full compatibility.
How do I upgrade to a new version?
Deal Flow includes an auto-update check under Deal Flow → Settings → Check for Updates. You can also download the new version from your purchase email and follow the same installation steps (overwrite the existing files, then run cache:warmup and plugins:reload).
What happens to my data if I don't renew updates?
Nothing. Your license is perpetual — the plugin continues to work indefinitely. You just won't receive new feature updates or bug fixes after the one-year update period expires. Your deal data stays in your Mautic database and is never affected by license status.
Can I transfer my license to a new subdomain?
Yes. Email support@dealflowplugin.com with your order number and both the old and new subdomain. We'll re-issue your key for the new domain. One transfer is included; subsequent transfers may incur a small admin fee.